Please check your jewellery piece upon delivery and in the very unlikely event there is any damage, please notify us by email within 7 days of the date of delivery and we will contact you regarding a replacement.
We regret that we are unable to exchange any personalised items. The exception to this is if we have incorrectly made your order, made a mistake, or your item is faulty. If you believe this to be the case please email firstname.lastname@example.org within 7 days of your item being delivered. Upon receipt of your email you will be contacted with details of a solution and return details. If the item is agreed to be faulty you will be refunded fully for postage. If the item is not found to be faulty, the cost of returning the item to you will be chargeable.